Do you know how to increase your level of competitiveness? Do you want to improve your product or service but don’t know how? Quality Management is the solution.
Focusing quality as the center of your management will help you improve company processes, reduce costs and satisfy your customers.
Therefore, today I will explain to you about this type of administration, which aims to increase the expectations of your customers.
Are you ready?
To guide you in learning this type of administration, I present the following topics.
- What does Quality Management consist of?
- Quality Management Objectives.
- Quality Management Functions.
- Functions of a quality department.
- What is its importance?
Before talking about Quality Management, we must be clear about the term Administration.
And briefly I tell you, that it is the science that is responsible for maximizing profits and minimizing costs using the scarce resources of the company.
What does Quality Management consist of?
Currently, offering a product or service to meet the needs of a target market is no longer enough.
Companies have seen the need to incorporate terms of total quality in each of the processes to meet expectations. But what is quality?
When talking about quality, many people tend to relate it to the physical and durability characteristics of the product. But this goes beyond.
It means achieving customer satisfaction with a safe product or service that exceeds expectations without negatively affecting productivity.
It’s not complicated!
This is one of the most frequent types of administration in management. It is the Quality Administration.
This administration involves identifying the key processes, exercising leadership and promoting the effort of the human team to achieve continuous improvement.
The change must be promoted from strategic management and involves administratively managing all the activities and processes carried out in the company.
Quality management systems bring together the necessary ingredients so that the organization’s employees can identify, design, develop, produce, deliver and support the products and services that the customer wants.
For Quality Management to be effective, it must be able to adapt to different transformations. Only in this way will they be able to meet the requirements, satisfy the needs and meet customer expectations.
Quality Management Objectives
The objectives of quality management must be defined at all levels and processes of the organization. These objectives must be set based on the needs of the company, customer needs, available resources and market analysis.
All organizations are different and therefore, the management objectives will be determined by the reality of each company. However, below I describe, in general terms, what is sought when implementing quality management:
Continuous improvements to the production process , refers to the set of actions that are carried out to systematically comply with the provisions of the Quality Manual . Through control, it is possible to determine which areas are subject to improvement and take the necessary actions to solve it.
Increase productivity by reducing waiting times, waste and mistakes that can be made within the production system.
Decrease in production costs by detecting duplication of functions, simplifying processes and detecting where the processes that generate waste.
Systematization of operations that is achieved by defining the procedures, the functions, those responsible, the tasks, the execution time of each one of them.
Improve competitiveness as a safe product or service is being offered that meets customer expectations.
Quality Management Functions
This type of administration will perform the functions of planning, organizing, controlling and evaluating the actions aimed at guaranteeing quality in the company.
Define the plans, objectives, strategies and policies of the quality management system. This function must be framed within the strategic planning of the company and must take into account the following:
- Market segment towards which the product or service is directed
- What are the expectations of the clients?
- Where is the company headed?
- What do you want to achieve in the short, medium and long term?
Planning consists of identifying the strengths, opportunities, weaknesses and threats to make the right decisions and achieve the mission and vision of the company.
It is here where you must systematize the activities to be carried out, assign functions, delivery times, processes and those responsible for compliance with the provisions.
By defining the procedures, the company is standardized and the number of errors when developing an activity is reduced. On the other hand, the duplication of functions is identified and processes can be reduced, which translates into less costs.
Each of the protocols defined in the planning is verified and it is detected if there are alterations to take the corresponding corrective measures.
In essence, the performance of the quality management system that is being applied in the different units and processes of the company is periodically reviewed.
The processes that are being carried out are supervised and supported so that they are executed according to regulations and methodologies.
After having executed the activities, the indicators should be applied to determine the degree of fulfillment of the stated objectives.
In this sense, it provides relevant information on the performance of the company based on the quality it offers.
Functions of a quality department
If you want to incorporate quality parameters in your company and standardize processes, it is recommended to create a quality department.
This will have the fundamental objective of ensuring compliance with the quality management system in all processes and levels of the organization.
Below I describe the main functions of this department:
- Carry out risk analysis in each area and process of the company.
- Carry out internal audits of the production system.
- Implement continuous improvements and corrections to the production system.
- Constantly train human resources in new technologies and changes to apply to the system.
- Ensuring compliance with production periods.
- Supervise the procedures of the company processes.
- Detect failures and opportunities for process improvement.
- Participate and contribute ideas to the design of processes.
- Manage the documents that are the legal basis of the quality processes.
Importance of Quality Management
Implementing quality management will allow efficient use of available resources and guide efforts to satisfy the customer.
The importance is summarized in the possibility of certifying three aspects:
- Durability of the product or service offered.
- That it can be used or received properly.
- That customer expectations are met.
By implementing this type of administration you can be sure that the processes that take place in the company are under the regulations.
This translates into better working conditions, better product quality, less costs and an increase in the company’s competitiveness.
Nowadays, quality has become a fundamental aspect when choosing a product or service. For this reason, companies have had to focus efforts on continually improving their value chain to satisfy customers.
A satisfied customer is the best advertisement a company can have and this is what quality management is based on. It can be summarized that it is the set of actions that are carried out to achieve quality aspects at all levels and processes of the company.
For this reason, there must be specialists in the area who are professionals trained to carry out the entire administrative process properly.